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Scotland Excel


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Excellent customer service is the bedrock of most successful businesses. They don’t regard it as an extension to their service – they see it as a business priority. This award will recognise those suppliers whose excellent customer service sets them apart from their competitors.

The Need to Know
There will be up to two awards in this category. Each entry will be assessed on the proportional benefits achieved regardless of the size of the business.

The Requirements
Your entry must demonstrate how you have maintained a consistently high level of professionalism and customer focus which has been of benefit to a Scottish local authority or Scotland Excel associate member. It should refer to an approach carried out on a Scotland Excel framework/contract which has achieved measurable benefits for one or more of its local authority members/associate members.

Our judges are looking for innovative practices which have been carried out on a qualifying framework.

The Key Words: you might want to incorporate some of these key words in your entry if appropriate.
Continuous improvement, consistency, business growth, objectives, strategy, business performance, customer care, stakeholder involvement, effective communication, quality service, staff training, customer service vision, policies, procedures, collaboration, meeting customer needs, proactive, listening, responsiveness, team approach, outstanding level of service, customer satisfaction, innovation, improved business performance, exceptional, measurable results, end-user benefit, exceeding expectations, best value, proactive, crisis response, cross-functional team.

The Entry

  1. Please provide a brief description of your organisation. (100 words max)
  2. Please provide a brief synopsis of your entry. (100 words max)
  3. Please describe the aims and objectives of your initiative. (250 words max)
  4. Explain your approach to developing and implementing your initiative. (300 words max)
  5. Provide a summary of lessons learned from the development and implementation of your initiative. (250 words max)
  6. Provide details of the outcomes achieved versus target and explain the method of measurement employed. (500 words max)
  7. Please provide contact details of a referee (relevant local authority member/associate member) who can corroborate your submission in the event of your entry being shortlisted.

Entries are now closed and we thank all suppliers for their interest.

The Outcome
Shortlisted entries will be progressed by the judging panel and announced in December.

The Small Print
Entry is open to suppliers that have been awarded a place on a Scotland Excel framework which is live at 01 September 2017.  The entry must relate to the supply of goods or services to Scotland Excel members under that framework between 01 September 2016 and that 31 August 2017. 

All submissions must be based on work directly related to a Scotland Excel framework, i.e. innovative work for a customer that is not serviced by Scotland Excel will not be considered for an award. Any supplier which has been removed or has withdrawn from a qualifying framework will not be considered for an award.

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